A holistic approach to design meaningfully better experiences.
Businesses have so many moving parts. It’s more than just the delivery of the product/service. With so much to manage, details that seem like “the little things,” are
overlooked. But it’s these details that affect customer perception—and
their effects cascade all the way down to the bottom line.
These details are the difference between looking like you don’t know what you’re doing, having frustrating experiences and customers trusting that you can take care of them or solve their problem.
Wouldn’t it be nice if you could…
Each experience—big and small—matters the most at the time that it is needed. They’re all pieces of a greater puzzle and all amount to how your customers feel—before, during, and after every interaction.
Customers and staff alike feel the effects of these details, even if they don’t consciously notice them. That is what Pigmint addresses. We're not just about making things pretty; we help identify that secret sauce, so that everything comes together and, people say, “I want to go to this place. I like the way they do things.”
What goes on behind the scenes is just as important as what is presented on the surface.
Getting this right is what Pigmint is all about.